退款政策
Our return and exchange policy allows for a no - reason return within 3 days of your receipt of the product and a no - reason exchange within 7 days.
To be eligible for a return, your item must be in the same condition as when you received it, unworn and unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you may contact us at sewxart@gmail.com. Please note that returns must be sent to the following address: [Insert return address]
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.
If you have any questions regarding returns, you may contact us at any time at sewxart@gmail.com.
Damage and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or you have received the wrong item, please contact us immediately so that we can assess the issue and make corrections.
Exceptions/Non - Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom - made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please contact us.
We regret to inform you that we do not accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, please purchase the new item separately.
Refunds
Once we receive and inspect your return, we will notify you and inform you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also require some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at sewxart@gmail.com.